What sort of experience do you provide to your customers? How can you ensure that you knock it out of the park every time you interact with an existing or potential customer? Knowledge is power when it comes to digital customer experience.
2016 has been a year that has brought many important conversations about social justice to the forefront: Black Lives Matter, immigration, gender equality, the rights of indigenous people, poverty and economic inequality, LGBTQ rights.
Imagine that you’re within 140 characters of connecting with a customer, prospect, or influencer. How can you afford not to reach out? We’re talking Twitter, of course: the 300-million strong whirlpool of information that has emerged as a personal branding, relationship-building nirvana.